Frequently Asked Questions

• Has the product clear the Japanese Pharmaceutical and Medical Device Act (PMD Act)?

  Depend on country. Japan has been certified (No. 301ABBZX00039000) as a general-purpose ultrasound diagnostic imaging system.

• Can I receiveget reimbursement for Japanese government healthcare insurance?

  Yes, you can in Japan.

• Can I save images?

  Still images (PNG) and move clip (mp4) can be saved in the tablet.

• Is there a dedicated cradle or tabletop holder for charging the probe?

  No need dedicated cradle or tabletop holder. Please charge the probe by connecting the charger to the connector using USB type C cable.

• Can I use a probe while charging?

  It’s impossible.

• Can I use an other devices such as Smart phone, other tablet or PCs?

  Only the specific tablet provided with the product can be used.

• How do I clean the probe?

  Please use the specified disinfectant (ethyl alcohol/isopropyl alcohol) or water. Lightly moisten the cloth with it, and clean.
  For details, please refer to the operation manual provided with the product.

• How can I request a demonstration or explanation of the product?

  Please contact us through "Product Inquiries" on our website.

• How can I purchase your products?

  Please contact us through "Product Inquiries" on our website.